Shipping Policy
We use either USPS or UPS as our preferred shipping partners. Most orders ship within 3-4 days. We do our best to get our products out to you as fast as possible, but every now and then, it may take a little longer due to unforeseen circumstances.
Refund Policy
We know Masami to be the absolute best in haircare. We created it ourselves. However, we know everything isn't for everyone and we want you to be as happy with your hair (and us!) as possible.
To initiate the return process, please email us here. If you are shipping items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance as we are not able to guarantee receipt of your returned item.
Cancellation / Return / Exchange Policy
If you are unhappy with your purchase, you have 30 days from the date of purchase to return the unused product(s) for a full refund of the purchase price minus shipping, handling, or other service fees. Refunds are credited to the original credit card used for payment via lovemasami.com
To initiate the return process, please email us here. If you are shipping items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance as we are not able to guarantee receipt of your returned item.